Dealing with Angry Hotel Customers

Mar 29, 2017

The first thing customers expect from a hospitality industry is politeness and courteousness. Dealing with an upset hotel customer is no doubt a challenging task, but if handled well then it’s good for a hotel’s and customer sake. So following states some points to be noted while handling unsatisfied customers; Don’t Argue  An already upset … Continue reading Dealing with Angry Hotel Customers